Terms & Conditions

Trading Terms and Conditions of www.ogdenharrogate.co.uk.

Should you have any questions about the following trading terms and conditions for www.ogdenharrogate.co.uk please contact us at sales@ogdenharrogate.co.uk

You acknowledge that to use this website you must be 18 years of age or over and are responsible for your actions as the terms and conditions dictate.

In the use of this website or any of our services you are bound by these terms and conditions, and may not rely on any terms or conditions or representations other than those outlined here.

You may also not vary these terms and conditions without the written consent of Ogden of Harrogate Ltd. If you do not wish to comply with or be bound by these terms and conditions please do not use our website.

Nothing in any contract or agreement between you and Ogden of Harrogate Ltd is intended to prejudice your statutory rights.

If any part of these terms and conditions is held to be invalid the remainder will still stand.

Access of Website
The website of www.ogdenharrogate.co.uk is provided on an 'as and when available basis'. We offer no representation or warranty to the effect that the website or services offered via the website will be accessible, useable or error-free.

Ogden of Harrogate Ltd cannot assume any liability for any interruptions to the access of the website which are beyond our control (e.g. communication and technical failures). Should interruption occur we will use reasonable endeavours to rectify the situation, although we are under no obligation to do so.

Ogden of Harrogate Ltd shall not be liable for failure to perform its obligations outlined in these terms and conditions to the extent that such failure is caused by any cause beyond its reasonable control. The following shall be regarded as causes beyond Ogden of Harrogate Ltd's reasonable control:

Goods, pricing availability and suitability
Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, from time to time errors do occur and Ogden of Harrogate Ltd will not be held liable for any errors, omissions or price changes. In the event that we are out of stock of an item we will contact you to advise you of the lead time or offer you a suitable alternative product.

Title of goods
Title of goods does not pass to the purchaser until such time as the goods are paid for in full and Ogden of Harrogate has accepted the order.  The automated email confirming receipt of the order does not constitute acceptance of the order by Ogden of Harrogate Ltd.

Payments
We accept all major debit and credit cards, cheques and direct payment transfers.

Credit Card Security
At www.ogdenharrogate.co.uk we endeavour to provide a secure method of payment. For this reason, we process payment through a secure protocol, which employs high levels of security. Please note that we do not store customers' credit card information.  You use this service at your own risk.

Returns
If you are not entirely satisfied for any reason whatsoever with your decision to purchase an item from www.ogdenharrogate.co.uk you may request a full refund within 30 days of receipt of your purchase. We will gladly refund your transaction in full either by cheque or to the original debit or credit card used at the time of purchase. The only conditions are that the item is undamaged and has not been opened or used and the item is returned to our business address.

Goods must be received by us in the condition they left us i.e. in the original packaging and unused. Refunds will be made within 7 days of the arrival of the product into our store.

If you are based in the UK and notify Ogden of Harrogate Ltd that you wish to return the item(s), we will send you pre-paid packaging to send the item(s) back to us fully insured at our cost.  Customers outside the UK requesting a refund will need organise safe and insured passage of the product back to Ogden of Harrogate Ltd at their cost.

Privacy Policy and Data Protection
www.ogdenharrogate.co.uk operates in accordance with the Data Protection Act, 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. Should you wish to know the information we hold on you, you can request it from us and we must respond to it within 40 days.

The only personal information of yours that we store is that which you provide to us when registering. This information will not be passed on to any third party and will be kept solely for our reference. We do not have access to your credit card information.

Unless otherwise stated, information transmitted to Ogden of Harrogate through this website is not encrypted and could be intercepted by third parties or electronically delivered to parties other than the addressee. Any such information is sent at your own risk and you should therefore consider its sensitivity before transmitting it.

We will only contact you in connection with our business relationship or to update you on Ogden of Harrogate Ltd promotions if you have requested this service when registering.

Disclaimers
We endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model as best they can. While every effort is made to provide accurate and up to date information we can not be held responsible for any errors or omission on our website.

We endeavour to ensure that all pricing information onwww.ogdenharrogate.co.uk is accurate, sometimes an error may occur and goods may be mispriced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

All orders made by you through www.ogdenharrogate.co.uk are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

Limitation of Liability
We will not be held responsible for any injury, accidents or damage to property which might occur in the use or misuse of our products.

Customer Complaints
Whilst we make every effort to ensure that the service and products that we provide are to your satisfaction, in the event of you having a complaint then please email us at sales@ogdenharrogate.co.uk or use one of the contact details below.

Ogden of Harrogate Ltd
38 James Street
Harrogate
HG1 1RQ

www.ogdenharrogate.co.uk is a website operated by Ogden of Harrogate Limited, a company registered in England under company number 1599935.  Its business address and registered office is Ogden of Harrogate Ltd, 38 James Street, Harrogate HG1 1RQ.

Tel: +44 (0)1423 504123